Ujido will be happy to replace any item(s) in the following circumstances:
Product is received in damaged packaging
Product is received spoiled
Product is NOT the item ordered per order records
Refunds are ONLY available within 30 days of product receipt
In unique situations, a pre-paid shipping label may be provided for returns
Refunds can only be credited to originating credit card
We do not offer a refund for products not purchased directly from our website, ujido.com.
What can be returned? How much am I refunded?
Any unopened product for 100% refund within 30 days
Opened product for 50% refund within 30 days
Spoiled product or unusual circumstances* that Ujido requests you to return. Refund amount will be determined on a case by case basis.
An item returned to Ujido due to customer providing incorrect address is eligible for a 100% PRODUCT refund LESS the shipping charges.
When will I received my refund?
When our warehouse receives the item and notifies us (We are notified of ALL returns to the warehouse.)
What happens if I want a product that was returned to the warehouse because I provided an incorrect address
Ujido is NOT responsible for:
Undeliverable products due to incorrect address information provided by you
Packages not delivered by an assumed delivery date
Product damage or loss from shipments being returned to the freight location
We wish we could guarantee 100% proper handling and prompt receipt of packages by third party carriers (UPS, FedEx or USPS). Once product leaves our warehouse, these factors are out of our control.